Reviews
Podium
SMS review requests + customer messaging and AI replies.
$399+/mo (+$99 AI)
What it costs
Quote-only. Reported plans start around $399/mo (Core), $599/mo (Pro), and $999+/mo (Enterprise). AI review replies add ~$99/mo; extra locations ~$50/mo each and extra users ~$25-$30/mo. Most single sites end up around $500-$800/mo after add-ons.
Best for
Operators who want reviews and all customer messaging (SMS, web chat, Google, Facebook) consolidated with AI in one inbox.
Pros
- Unified inbox for reviews and two-way customer messaging
- Automated SMS review requests that convert well
- AI replies and an AI phone/answer agent on higher tiers
- Pulls reviews from Google, Facebook and more into one place
Cons
- Add-ons (AI replies, 10DLC, extra users/locations) push the real cost well past the base
- No public pricing; sales-led
- Pricey for a single independent versus simpler review tools
Integrations
Connects to Google Business, Facebook, and SMS/web-chat channels; integrates with many CRMs and business tools.
Alternatives
Our take: A capable reviews-plus-messaging hub, but the true cost lands higher than the headline once you add AI and extra seats. Best for businesses that genuinely want to centralize all customer texting, not just reviews.
Pricing is the public list rate or a research estimate as of June 2026 — always confirm on a live quote. We take no commission from any vendor; this is for reference.